Tracker / Meeting notetaker

Does Otter.ai train on your meetings? Otter.ai admin guide

Otter trains its models on recordings and transcripts after de-identifying them. Enterprise workspaces are opted out of training by default and get SAML SSO, SCIM, custom retention, admin logs and the option to disable the Notetaker per user.

Vendor: Otter.ai · Last checked Oct 22, 2026 · 2 plans tracked

Plan by plan

Basic / Pro / Business consumer

Trains on your data?
Yes Otter de-identifies user data before training. Training is automatic and has no human review. We found no self-serve opt-out documented for non-Enterprise plans. source ↗ checked Oct 22, 2026
Retention
Until deleted; trash purged after 30 days Deleted conversations go to Trash and are auto-deleted after 30 days (immediately if you empty Trash). source ↗ checked Oct 22, 2026
SSO
No SSO is listed only in Enterprise (“Everything in Business, plus SSO, SCIM, Domain Capture”). source ↗ checked Oct 22, 2026
SCIM
No SCIM is listed only in Enterprise. source ↗ checked Oct 22, 2026
Audit logs
Business: activity logs only Business lists “activity logs, usage analytics”; Basic/Pro list none. source ↗ checked Oct 22, 2026
Data residency
Unknown Not verified from a vendor-owned source yet.
DPA
yes – in the Terms of Service The DPA (Appendix 1) is incorporated into the Terms of Service, which apply to all plans. source ↗ checked Oct 22, 2026

Enterprise enterprise

Trains on your data?
No Opted out of AI model training by default, enforced through the Enterprise agreement. source ↗ checked Oct 22, 2026
Retention
Custom retention policy Set up through your Otter account manager. source ↗ checked Oct 22, 2026
SSO
Yes SAML SSO under Workspace → Manage Workspace → Settings → Identity & Access. source ↗ checked Oct 22, 2026
SCIM
Yes Directory Sync (SCIM), enabled through your account manager. source ↗ checked Oct 22, 2026
Audit logs
Yes Workspace Admin Logs record events by admins and members. source ↗ checked Oct 22, 2026
Data residency
Unknown Not verified from a vendor-owned source yet.
DPA
Yes DPA in Terms of Service Appendix 1; the Software Services Agreement incorporates it by reference. source ↗ checked Oct 22, 2026

Admins can disable the Notetaker per user, block it by meeting-title keyword, and disable AI features.

How to block or allow Otter.ai

  1. admin-console

    Disable Notetaker per user

    Workspace → Manage Workspace → Members → toggle the Notetaker column (Enterprise).

    source ↗ checked Oct 22, 2026

  2. admin-console

    Block Notetaker by meeting-title keyword

    Stop the Notetaker auto-joining meetings whose titles contain words like “confidential” (Enterprise, via your account manager).

    source ↗ checked Oct 22, 2026

Domains

“Primary domain only” means we haven't found a full endpoint list from the vendor, so blocking just this domain may not catch every API or desktop-app endpoint.

Change history

No changes recorded since our baseline snapshot on Oct 22, 2026.

Sources